Consigning, selling, or trading your items is simple and easy. On your first trip, please allow at least 20 minutes with our staff. During that time we are able to answer and address any questions you may have about our different policies and procedures. When you bring your items in, we will select what our customers will buy. Please understand this selection process comes from our expert trend analysis of what sells based off the demographic of our store. Certain items that are damaged (unwashed, stained, excessive wear, holes, and misshaped silhouettes) will not be accepted. There is no need to bring your items in on hangers, as we provide these.
You will receive 45% of the selling price of your items. You will receive a consignment receipt when you drop off your consignment items. It will list your item’s number, description, and selling price. Please keep this receipt for your reference.
Checks are issued on the 15th of every month via CHASE Bank. This check will pay out for items sold in the previous month, and will be sent to the mailing address on file. If you have address changes please update with us immediately so you don’t miss a check. If you have not received your monthly check after 10 business days from the 15th, please send us an email and we will contact CHASE to rectify the error.
We will display your consigned items for 60 days. The selling price will be marked down 20% after 45 days. At the end of the 60-day time period, any unsold items will be removed from the floor. We will send you an email notification at this time so you can pick up your unsold items. If we do not hear a response from you within 1 week, indicating you will pick up the unsold items, we will donate your unclaimed items to a local charitable organization.
You will receive 35% of the selling price of your items in CASH (only available on Thursdays and Fridays). A receipt will be issued when you drop off your items indicating the number of items we will buy and the amount you will receive. Please keep this receipt for your reference. Note that once cash is paid for your items they become the property of Urban Attic.
You will receive 50% of the selling price of your items as store credit. A receipt will be issued when you drop off your items indicating the number of items we will buy and the amount you will receive. Please keep this receipt for your reference. Note that once credit is issued for your items they become the property of Urban Attic. No need to remember your account balance as our computer system tracks it for you and adjusts your credit as you shop.